Business Etiquette

Categories : Leadership Development
Lessons : 1
Duration : 1 hours

I Can 4 IR

1 Curriculum

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R499

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This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?
You spilled soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?

Let”s face it: we”ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Understanding Etiquette

Etiquette Defined
The Importance of Business Etiquette

Module Three: Networking for Success

Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names

Module Four: The Meet and Greet

The Three-Step Process
The Four Levels of Conversation

Module Five: The Dining in Style

Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions

Module Six: Eating Out

Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping

Module Seven: Business Email Etiquette

Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips

Module Eight: Telephone Etiquette

Developing an Appropriate Greeting
Dealing with Voicemail
Cell phone Do’s and Don’ts

Module Nine: The Written Letter

Thank You Notes
Formal Letters
Informal Letters

Module Ten: Dressing for Success

The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear

Module Eleven: International Etiquette

General Rules
Important Points
Preparation Tips

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations